Free return period extended to January 15th 2025
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FAQ
What products are available on Pollini Online Boutique?
Pollini Online Boutique provides consumers with items from its collection.
How many items can I purchase?
On Pollini Online Boutique, the only limitation is based on the availability of items in the warehouse.
How can I add or remove items from my shopping cart?
To add or remove items from your shopping cart, you can do so directly in the Shopping Bag.
What payment methods does Pollini Online Boutique accept?
Currently, we accept the following payment methods: VISA (including PostePay), MASTERCARD, Maestro, Diners, JCB, Amazonpay, Scalapay, Satispay, and Paypal.
Should I keep my order number?
Customers should retain their order number for reference when contacting Customer Care. The order number is included in the purchase confirmation email and is also accessible for registered customers in the "My Profile" section.
Can I receive an invoice for my order?
For orders in Italy, you can request an invoice during the online purchase process, and it will be sent via email. For other countries, invoices are automatically generated and sent via email.
Can I cancel an order?
To cancel a placed order, you must contact Customer Care before the order is shipped. Orders without a recorded payment transaction are automatically canceled.
What countries does Pollini Online Boutique serve?
Pollini Online Boutique currently serves the following countries: Algeria, Argentina, Armenia, Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, HongKong, Hungary, India, Ireland, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxemburg, Macedonia, Malaysia, Malta, Monaco, Morocco, Netherlands, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City State, Vietnam. Deliveries are also made to the Republic of San Marino and the Vatican City within Italy, excluding Livigno and Campione d'Italia.
What is the procedure to complete an order and make payment?
Click "Shopping Bag" and then "Proceed to purchase" to start the checkout process. Review your shopping bag, adjust quantities, remove items, or click on the item image for details. Shipping costs are displayed here. Enter a promotional code if available and click "Checkout" to proceed. Log in as a registered customer or continue as a guest. Proceed through "Addresses" to confirm shipping and billing details. Choose a payment method on the "Payment" page, and confirm your order on the "Confirm" page after accepting the terms and conditions.
When will my credit card be charged?
Your credit card will be charged only upon confirmation of your order during checkout.
Is my credit card data protected?
Pollini Online Boutique does not store any credit card or PayPal data. This information is directly handled by the payment gateway through authorized international circuits.
How can I contact Customer Care?
For any inquiries not covered in the FAQ section, please contact Customer Care directly.
Can I pick up my online purchase in a physical store?
Pollini Online Boutique currently operates exclusively online. For purchases in physical stores, please visit your local retailer.
What are the shipping costs?
To find out shipping costs, add a product to your shopping bag and select the destination country. Shipping destinations can be viewed at checkout.
Do I need to pay import duties or taxes?
Import duties and taxes are paid by Pollini Retail SPA for shipments to certain countries. Customers are not required to pay additional charges upon delivery.
Can I request shipment to a different address from my billing address?
You can request shipment to a different address within the same country during checkout.
What happens if no one is available to receive my package?
If no one is available to receive your order, the transport company will leave a notice and contact you to arrange a delivery time.
What should I do if the model, color, or size is incorrect?
Customers have the right to cancel their purchase within 14 days of delivery and return the goods, provided they are returned in their original condition and packaging.
How do I return goods?
Contact Customer Care to initiate a return. Returns must be authorized, and instructions will be provided for collection by an authorized courier.
Who pays for the return shipment?
Pollini Online Boutique offers free returns for all orders.
How will I be refunded?
Upon receiving the returned goods, Customer Service will verify the condition and process the refund within 14 days. Refunds are issued using the original payment method, adjusted for any shipping costs.
Can I receive updates on promotions, offers, or events?
Visit Pollini.com for real-time updates on news and promotions from Pollini World.