In accordance with Consumer Code Legislative Decree dated September 6th, 2005, No. 206 with special reference to articles 50 and following of which Title III "Contractual procedures", Heading I "Special contract conclusion procedures", Section II "Remote Contracts"; Legislative Decree No. 205 dated September 6th, 2005 Consumer Code; Legislative Decree No. 70 dated April 9th, 2003 Enactment of Directive (EC) No. 31/2000 concerning Electronic Commerce; Legislative Decree No. 114 dated March 31st, 1998, Amendment of regulations related to Commerce.
Pollini Retail SPA, with registered office in Italy, Strada Erbosa Uno, 92, 47043 Gatteo FC (Italy), ADEME CODE FR329802_03CREC, and working headquarters in Strada Erbosa Uno, 92, 47043 Gatteo FC (Italy) (VAT No. and Tax Code: IT03152860403), is the seller of the products present in the on-line catalogue of the Pollini Online Boutique web site.
Pollini Retail SPA solicits purchase proposals for products on Pollini Online Boutique web site. Acceptance of the Customer's order is confirmed by eMail and is subject to availability of the product.
Products are sold at the list prices valid the moment the order is placed by the Customer. Prices for EUROPEN shipments are understood to include VAT and are net of delivery charges calculated the moment the order is placed. Prices for EXTRAEUROPEN shipments are understood to exclude VAT and are net of delivery charges calculated the moment the order is placed. Prices may undergo variations even without prior notice.
If the goods are damaged during transportation Pollini Retail SPA shall notify the Customer thereof (within the 5th day of receipt of the goods at its own warehouses) so as to permit the Customer to promptly give notice to the carrier he selected and obtain refund of the value of the goods (if insured). In this case the product will be made available to the Customer for return, simultaneously cancelling the request for withdrawal. Pollini Retail SPA in no way answers for damages or theft/loss of goods returned by uninsured shipments. When the product arrives (at the warehouse), it will be inspected to evaluate any damages or tampering not caused by shipment. Whenever the original packaging and/or packing are damaged, Pollini Retail SPA shall deduct a percentage from the refund, in any case not greater than 10% of the value of the refund, as compensation for restoration costs.
When the right of withdrawal is cancelled Pollini Retail SPA shall return the purchased goods to the Customer, charging him for shipping charges.
Purchase made outside the Euro zone will be refunded considering the exchange rate on the day the credit is processed.
All claims must be addressed to:
Pollini Retail SPA
(Pollini Online Boutique Customer Care)
Strada Erbosa Uno, 92
47043 Gatteo FC (Italy)